Many of our customers have specific questions about our professional maid services. Here are just a few of the frequently asked questions we hear at Cleaning Company.
General Questions
HOW DO I GET A QUOTE?
Simply visit the signup flow to book a cleaning and as you provide information about your house and schedule, your quote will dynamically adjust.
AM I CHARGED THE FULL AMOUNT QUOTED EVEN IF IT DOESN’T TAKE THAT LONG TO CLEAN MY HOUSE?
Yes, you are charged based on the amount of time you requested for a cleaner. was actually at your home working. If they finish early, you aren’t charged the full amount quoted.
DOES SOMEONE HAVE TO VISIT MY HOUSE BEFORE I CAN BOOK A CLEANING?
Absolutely not! We wouldn’t want pushy salespeople coming to our house so we would never do that to you. You can get a quote and book your cleaning online. It takes about one minute.
ARE CLEANING SUPPLIES INCLUDED?
Cleaning supplies aren’t included by default. This ensures your cleaner uses the products you like and there isn’t any cross-contamination from house to house.
However, if you don’t have supplies, we can bring them for an additional charge of KES 1000/- per visit (KES 1500/- for move-in/out cleanings). You can opt-in to this option from your customer dashboard. Also, you can click here to see a list of items to have on hand. Please note we always use your vacuum and mop/bucket so please be sure to have those items on-hand.
WHAT IF I’M NOT HAPPY WITH MY CLEANING?
Please get in touch with us right away and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.
Scheduling Questions
CAN I GET THE SAME-DAY BOOKING?
We don’t guarantee same day bookings. But, depending on the day, we can often meet this requirement
DO I HAVE TO BE HOME FOR MY CLEANING?
It’s completely up to you. If you’re not going to be home, make sure you let us know how to access your house by putting the information in your customer dashboard.
DOES MY CLEANER ARRIVE THE EXACT TIME I BOOK??
Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.
WHEN I AM CHARGED FOR THE SERVICE?
You are not charged until after the cleaning has been completed. Your invoice will reflect only the amount of time that your cleaner was at your home working, rounded-up to the nearest 15-minute increment.
ARE THERE ANY COMMITMENTS OR CONTRACTS?
No, you can cancel service anytime without any penalties. You don’t have to commit to any contracts or pre-determined number of appointments.
Cleaning Questions
WHAT’S INCLUDED IN A STANDARD CLEANING?
Here’s a listing of what gets cleaned in every room of your house during a standard cleaning. You can also request extra items via your customer dashboard.
- Kitchen, bathrooms, living area and bedrooms
DO YOU PROVIDE THE SUPPLIES?
Cleaning supplies aren’t included by default. This ensures your cleaner uses the products you like and there isn’t any cross-contamination from house to house.
However, if you don’t have supplies, we can bring them for an additional charge of KES 1000 per visit (KES 1500 for move-in/out cleanings). You can opt-in to this option from your customer dashboard. Also, you can click here to see a list of items to have on hand. Please note we always use your vacuum and mop/bucket so please be sure to have those items on-hand.
WHAT SERVICES DO YOU OFFER?
We offer a range of services from weekly cleaning to one-time cleaning to move-in and move-out cleaning. You can see the different services by visiting the front page and clicking on the “Services” button halfway down the page.
HOW MANY CLEANERS DO YOU SEND?
Only one cleaner is sent to your home. If you’re on a recurring schedule, we’ll do our best to match you with the same person going forward.
ARE KLEEN CREW CLEANERS SCREENED?
Absolutely. The cleaners go through a screening process that includes a police background check, medical tests, reference checks and in-person interviews. We also require significant experience in residential house cleaning to work with us.